Open Source's Responsiveness
One of Open Source's unique selling points (if I can use that phrase) is its responsiveness. We've had a really good example of this on our website recently, which demonstrates how issues with open...
View ArticleProviding Best Service in Membership Organisations
Best Service in Membership Organisations Customer service is most often thought about in the context of large corporate call centres many of whom provide excellent service (Amazon and first direct are...
View ArticleRole of IT and the Business in Service Improvement
Best Service in Membership Organisations - Part 4 There are some aspects of service (and more general customer relationship management) that can be assisted by IT and some that are more within the...
View ArticleWhy "Click Here" is Bad Practice
Why using "Click Here" for hyperlink (web link) labels is Bad Practice Using "Click Here" for hyperlink text is bad practice for usability and SEO. This post explains why and provides best practice...
View ArticleRadical Website Improvement - Project Management Award
Website Improvement Project wins IT Project Team of the Year The winner of the UK IT Industry IT Project Team of the Year gave a talk that I went to yesterday at the BCS. The project was the complete...
View ArticleDrupal gaining momentum in NFP Sector
Drupal becoming a major force in the NFP CMS market The open source CMS Drupal is being adopted by more and more NFP organisations. I recently did a comparison of the charities and membership...
View ArticleTechnology Predictions for 2012
Three of Real Story Group's Technology Predictions for 2012 particularly caught my eye: big data meets web marketing; CRM and CMS on collision course; and new job titles emerge.read more
View ArticleSelf service - a win-win and a challenge
Picking up a thread from my last blog post, I thought it would be useful to discuss self service. Self service is both a win-win - it provides better service at lower cost - and a challenge -...
View ArticleIT Platforms as enablers for Business Agility
Poor IT systems can be a serious impediment to business agility. I've seen many companies hamstrung by IT systems that don't interface to other systems and are difficult to enhance with new...
View ArticleEnterprise Architecture for Business Agility
Your enterprise architecture needs to support business agility to ensure your competitive position in today's market. Building on some of the themes from my last blog post on IT platforms and business...
View ArticleHarnessing the Web to Drive Membership Value and Growth
23OCT23 OCT 2012 | MemberWise Conference | Hotel Russell, LondonRob's keynote session looked at shaping and redefining membership strategy to fully encompass the web and drive results. Objectives for...
View ArticleYHA Award
WebAward for Youth Hostel Association Congratulations to the YHA, which has recently been recently been awarded a WebAward by the Web Marketing Association. The implementation of the site is the final...
View ArticleSavings IT can make for NFPs
Where are the savings that IT can make for non-for-profit organisations? This question has been prompted firstly by the recent Government Charity Report and secondly by a meeting we had recently with a...
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A Convenient Truth - Report Launch and Insight
12FEB12 FEB 2013 | Evening Seminar | RSA, 8 John Adam Street, LondonA Convenient Truth - Report Launch and InsightThe event provided:Introduction: Harnessing the Web to Drive Membership Value and...
View ArticleA Convenient Truth - MemberWise Survey Results
In 2012 MemberWise, the independent professional networking group, consulted with over 3,000 membership organisations and associations to understand how the sector harnesses the power of the web to...
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